Refund policy

We do what we can to ensure you will be happy with your items, however should there be an issue, please read our returns/exchanges policy below for info on how to remedy the issue.

We have a 30-day return policy, which means you have 30 days from date of dispatch to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can send a message via our 'Contact Us' page or email us at littledandyco@yahoo.com. Please note that returns will need to be sent to the following address: 1 Manna Gum Drive, EPSOM 3551

Return shipping costs will NOT be covered by Little Dandy Co.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at littledandyco@yahoo.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Little Dandy Co. will not accept any damage caused to items due to shipping mishandling or lost or stolen packages, however we are happy to assist with helping you to lodge a complaint with the shipping company.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at littledandyco@yahoo.com.